I thought about something along the lines of an NMS but feel that is overkill for what this is used for. So what I need is an alternative to PingPlotter that can monitor an IP over time, has web based entry as many people enter data and can be centrally managed by multiple users. It is becoming a huge time suck and not worth the effort but the call center insists on having something. I have tried using the cleaning tool from PingPlotter to clear out old data but it stopped helping after a while as well. We have even tried building a new VM but it eventually starts doing the same thing. The solution is normally to reboot the server and allow the service to come back up but sometimes that doesn't work and the service hangs. The problem is the VM gets locked from time to time by the PingPlotter Windows service. I don't think it was quite meant to be used like this but it was something I inherited when I took the role. ![]() ![]() We have the software installed on a VM and use the PingPlotter's web interface for level 1 support to enter customer modem IPs and level 2 will monitor the customer connectivity through PingPlotter. We normally have anywhere from 10-30 subs in PingPlotter at any one time with a customer's IP being in the software for anywhere from a few days to a few months. I work for a small ISP with about 30,000 subs and we use Pingplotter for customers that are having issues with connectivity. Please include the pp2 file and if possible a screenshot as well when submitting an issue related to connectivity.I am looking for something that I can replace PingPlotter with. If pictures are more your thing, you can select “Save Image…” from the file menu to save a screenshot of your current target window graph. The sample-set file can then be loaded in PingPlotter for you and others to review. In the file menu, highlight “Export Sample Set” You can choose to export just the data in your focus period or export all the data you’ve collected for the current trace. The easiest is to save your session as a PingPlotter sample set file (.pp2). PingPlotter has several ways to save and share the data you collect. Think of it this way: If packets are arriving at their destination quickly and safely, does it matter what happens to them along the way? The problems impacting the target are the problems impacting you, and finding where they begin is the ultimate goal. In most cases, your main focus should be the status of the final hop (the iRacing race server). You can always use the above method to find which farm and server to target. Once it is running, you should enter a practice session, if you are not already in one, on the farm you are testing. ![]() With the target entered, click the green arrow on the right side to begin the trace. In the image below, we are on the US-BOS farm and we can use as the target. If you are in the sim, you can see which farm you are on as well as the target to use when looking at the INFO tab. You do NOT need to worry about choosing the specific server you are connected to when racing, just the race farm. Trace to a Server in the appropriate Server FarmĮnter a server name in the Target Entry field for the server farm that you wish to test the connection. It is free to use when just running plots so you do not need to pay for a license. Go to and download PingPlotter for Windows. This is heavily borrowed from PingPlotter's own troubleshooting guide at Troubleshooting with PingPlotter. Solution home Issues and Error Messages Connection Gathering Ping / Trace Data for Troubleshooting
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