If you are very local to our studio, you can arrange to collect your items. DPD will provide various options for you to instruct them to leave the parcel in a safe place, or at a designated collection point. If your order is shipped using DPD, you'll receive email and SMS updates about the parcel, provided you enter your mobile number at checkout. If your order is shipped using Royal Mail you'll receive a calling card if you are not home when the delivery arrives. We try to ensure smaller orders for knobs and other small items should fit through your letterbox. We pack orders on weekdays only, but if you select Express shipping, your parcel will be prioritised for packing and dispatched on our DPD service. ![]() If you want to expedite your orders, we do have upgrade options, the options available to you will be visible at checkout.Įxpress delivery options will be displayed at checkout at an additional charge. If tracking is available, we will update your order with the tracking number when it's dispatched. We send orders via Royal Mail & DPD depending on the size and weight of your order. Your order should be with you within 2-4 working days after dispatch. ![]() We aim to dispatch all our orders by the next working day. Once your account is approved, you'll be able to log in and shop all of our trade prices online. Please visit this link to apply for a trade account here. If you need to come back to us later on to buy some additional screws, you can shop them here.ĭo you offer a trade account/trade discounts? Please just add a note to your order at checkout to let us know which length is best for your project. For deeper cupboards, we offer screw lengths 30mm, 35mm, 40mm, 45mm. I'm ordering handles, how do I know if the screws will be the right size for my cupboards?Īll of our knobs and handles are supplied with 25mm M4 machine screws which are suitable for most cupboards up to 20mm thick. We are online only at the moment, but you are welcome to order samples and then return them for a full refund if they are not suitable. Sadly we can't at the moment, but we are reviewing our range all the time and adding new products, so please keep checking back!Ĭan I visit a showroom and look at the products? We also have discounts for trade orders and large orders - please visit our trade page or get in touch at you offer custom sizes/finishes/designs? We have discounts for new customers signing up to join us. You can always order a sample to check, and then return it if it is not suitable. Our handles are solid brass with a clear lacquer and so should match with other solid brass homewares. How do I know if Plank Hardware brass colour will match my other brass home accessories? You can always email us at to discuss questions relating to lead times. If a product is not available to purchase, you can also use our "Email when available"" button to sign up for a notification. If the product is available on pre-order, there will be a green pre-order button on the product page with an Estimated Arrival date displayed when hovering over the button. If a product is showing as available to purchase on our website, this means that it is in stock and can be dispatched to you imminently. How can I find out when it's coming back? The product I want seems to be out of stock. ![]() ![]() Just get in touch to let us know if this is the case. If you go ahead and place a larger order, we will refund the original shipping costs on the sample order. Yes - just order your samples as desired and then return any unwanted items to our return address and we'll issue a refund. Can I buy samples and return them if they are not suitable?
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